An AI phone receptionist that knows the difference between an emergency and an inconvenience
Built by Monorite for trades businesses. It answers after-hours calls, a burst pipe at 2am, a gas smell, a routine booking, and handles each one differently, because they aren't the same thing. Currently in pilot with our first trial businesses.
Not a script: a live classification
The agent listens for what's actually happening on the call and routes it in real time. Here's what that looks like for an urgent job.
Incoming call
After hours
Thanks for calling, this is Mike on the after hours line, this call may be recorded. Go ahead and tell me what's going on.
Hi, is this the plumber? My kitchen's flooding, a pipe's burst under the sink.
Sorry to hear that. Is anyone in danger, or is it just the water?
Just water, but it's a lot of it.
Tier 02
Urgent trade job
Costly and inconvenient, but not dangerous. The agent confirms there's no immediate danger, captures the details, and moves straight to a live transfer. No extra questions, no delay.
- Checks for danger before anything else
- Live-transfers to the tradie's mobile
- Unanswered after 20s → urgent SMS + callback window
Every call gets classified, not just answered
Most AI receptionists treat every after-hours call the same. This one responds differently depending on what's actually happening.
Gas leak, smoke, electric shock, injury
Life-safety
The agent's first response is always "if anyone is in danger, hang up and call 000 now," before anything else. It still captures details and notifies the tradie.
Burst pipe, no water, no power
Urgent trade job
Triggers a live transfer to the tradie's mobile. If unanswered within 20 seconds, the agent takes a detailed message, sends an urgent SMS, and tells the caller when to expect a callback. Never silence.
Routine booking, general enquiry
Standard
Normal capture flow: name, job type, address, and preferred time, confirmed with the caller and sent straight to the tradie.
It tells every caller it's an AI
Upfront disclosure
Every call opens with a clear statement that the caller is speaking with an AI assistant and that the call may be recorded. No pretending to be human.
Real fallbacks, not silence
If a transfer goes unanswered or the system has an issue, the caller is never left hanging. A message, an SMS, or a clear next step every time.
Personally reviewed, not a black box
Every call is reviewed personally during the pilot, not a support ticket queue, not a faceless SaaS dashboard.
Still in pilot, not a finished product yet
This is being built and tested with a small number of trial businesses before wider rollout. We're not claiming proven results yet. We're looking for the first few trades businesses willing to try it and tell us honestly whether it works.
Ready to stop losing business to busywork?
Tell us where time is getting lost. We'll tell you honestly whether AI is the right fix, and what it would take.